How It Works

Medical Guardian medical alert systems are not meant to replace 9-1-1. But, they do make connecting to emergency help simple and uncomplicated. In a true emergency, you may not have access to a phone or be able to clearly provide information to emergency responders.

Medical Guardian keeps your information on file and can quickly dispatch emergency services to your exact location. We’re able to relay important information – like medications, your preferred hospital, or conditions that may interact negatively with EMT treatments – to emergency responders.

But Medical Guardian is more than just a dispatch service. Our medical alert systems monitor you or your loved ones with wireless connectivity, GPS tracking, and fall detection. In addition, we know that not every situation is an emergency, and sometimes you just need to speak with someone or connect quickly to your family or friends. Our non-emergency services provide you with that assistance 24/7.

No
A cell phone does not replace the need for a medical alert device. You or a loved one may not have access to a cell phone at all times, cell phone batteries can die, and cell phones can lose calls or reception depending on your location.

Even simply dialing 9-1-1 in an emergency can be difficult because it may require putting in a passcode or getting facial recognition to work. In a real emergency, those precious seconds matter.

We make connecting to our emergency monitoring center as easy as pressing a button on your wearable medical alert device. This button quickly connects to our monitoring center and works even if your cell phone doesn’t have reception or battery life.

You can use Medical Guardian’s non-Emergency dispatch services at any time. Simply press the button on your medical alert device and connect with our 24/7 monitoring center.

This is helpful if you or a loved one is not feeling well, gets stuck and need assistance, have flare ups of a medical condition, or if something is making you uneasy and you need someone to talk to.

Our trained call operators can quickly alert the family members, neighbors, or friends in your Care Circle so that you can quickly get the assistance you need in any situation.

Our medical alert system protection plan guarantees that you will never have to pay any out of pocket expenses for a lost, stolen, or damaged device.

Unlike other providers, Medical Guardian does not charge any cancellation fees, and we provide full prorated refunds for months of unused service.

Learn more about our policies

Yes!
Medical Guardian is 100% U.S.-based. When a company’s monitoring services are outsourced overseas, you’re much more likely to encounter language barriers. This can make it difficult to receive a quick response when you use your medical alert system to call for help. That’s why our monitoring center is located within the United States, so you never have to worry about being unable to understand our operators.

Even if you speak a language other than English or Spanish, our emergency operators will still be able to communicate with you using a translation service that supports 200+ languages.

A medical alarm, also known as medical alert systems or personal emergency response systems, are devices that signal a monitoring center in critical emergency situations to summon help from professional emergency medical personnel. They can also alert emergency contacts such as family members, neighbors, and caregivers. When a Medical Guardian device is activated, typically by pressing a button, the user will be connected with a 100% U.S. based, Five-Diamond Certified monitoring center, who will assess the situation to secure help in case of an emergency.

A medical alert system provides loved ones with the peace of mind to live life confidently, especially in the face of emergencies. They allow you to have quick 24/7 access to medical monitoring services who can provide the best course of help. They can also be used in non-medical situations, such as gas leaks, fires, and robbery, when pressing a button is quicker than locating a phone to dial 9-1-1.