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Contact Our Support Team

Thank you for reaching out! Your feedback is important to us, and we’re committed to assisting you. A member of our team will carefully review your message and respond during our operating hours.

If you’re a current member and need assistance with your device or account, you can also speak directly with our Care Team at 1-800-313-1191.

If you don’t currently have a Medical Guardian device are looking for how to get one, please call 1-800-668-9200 to speak with one of our Life Safety Consultants.

Customer Care Hours of Operation

Sunday
9:00 am – 5:00 pm EST
Monday
8:00 am – 8:00 pm EST
Tuesday
8:00 am – 8:00 pm EST
Wednesday
8:00 am – 8:00 pm EST
Thursday
8:00 am – 8:00 pm EST
Friday
8:00 am – 8:00 pm EST
Saturday
9:00 am – 5:00 pm EST

Holidays

New Year’s Day
Closed
Memorial Day
Closed
4th of July
Closed
Labor Day
Closed
Thanksgiving
Closed
Christmas
Closed

Please Note: Our Emergency Monitoring Center Operators are available through your medical alert device 24/7 for your safety and well-being.